Frequently Asked Questions (Buyers)

General

  1. Why should I use Hesta Home?

    • There are a ton of benefits for home buyers.

    • Home buyers have access to the latest MLS information through our direct connection.  You can run custom searches and save them for future use.  You can quickly request to see multiple homes through the tool.  

    • Showing calendar - you can quickly check your upcoming schedule to view homes.  You can also cancel a showing if something comes up.

    • Consolidated communication - you can message your agent directly from the app...no more confusion on whether to text, call, or email.

    • Custom notes - during a showing, you can save text notes and pictures directly to a listing for easy reference when you are reviewing what you saw after the showing.  

  2. I’ve got some other questions.  How can I contact Hesta Home?

    • Go to the ‘Settings’ tab at the bottom and click on ‘Submit feedback’.  This will allow you to send an email directly to our support staff.  We’ll get back to you as soon as we can!  Otherwise, email support@hestahome.com

  3. Can my partner/spouse have an account as well?

    1. At this point in time, you'd both have to login as the same user to see all of the showings, recommendations, and messages from your agent.  

  4. Can we search rentals?

    • At this time, there is no ability to search for rentals.  We'll be adding this shortly!

Profile

  1. How do I set/change my profile picture?

    • iOS - Click on ‘Profile’ at the bottom and then click ‘Edit my info’.  

    • Web - Click on 'Profile' in the upper left hand corner.

  2. I want to change my email address.  Is there anyway that I can do that?

    • Since our username is based on your email address, changing is not possible at this time.  

  3. How do I create a new saved search for myself?

    • iOS - Saved searches can only be created from the properties map.  Go to properties, set your filters, set the location on the map, and then click the ‘Save Search’ button.  

    • Web - Saved searches can only be created from the properties map.  Go to properties, set your filters, set the location on the map, and then click the ‘Save’ button in the upper right.  

Property Search

  1. How up to date is the data on Hesta Home?  How often is the data refreshed from the MLS?

    • Hourly.  Every hour, Hesta Home is refreshed with the latest data from the MLS (MRED).

  2. How do I narrow down the results that are returned?

    • iOS - Go to ‘Properties’ and then click ‘Filter’ in the upper right hand corner.

    • Web - Go to ‘Properties’ and then use the filters above the map.  

  3. How do I search based on a location?

    • There are two ways to search based on a location.  One way is to simply move and zoom the map to the area you’d like to search.  The filters will be applied and the results returned will be based upon the area that you are viewing.  The other way to search based on location is to click on the magnifying glass in the upper left hand corner of either the map or the list view and enter a city, zip code, or neighborhood code.  Additionally, you can also search on street name or house number.  

  4. How do I request a tour of a property from my agent?

    • iOS - On the properties page, go to the ‘List’ view by clicking in the upper left hand corner.  Select the properties you wish to tour by clicking on the circle in the upper left hand corner (it’ll turn blue once you click it).  Select all the properties you’d like, then click on ‘Request Tour’ at the bottom.  

    • Web - On the properties page, select the properties you wish to put in the showing by clicking on the circle in the upper left hand corner (it’ll turn blue once you click it).  Select all the properties you’d like, then click on ‘Request Tour’ at the bottom.  

  5. What statuses are included in Active, Contingent, Other?

    • Active = Active, New, Price Update, Reactivated

    • Contingent = Pending, Contingent

    • Other = Auction, Temporarily No Showings, Rented

  6. I can’t see the ‘Save Search’ button on the map...where is it?

    • If the keyboard is being displayed, you need to click ‘Done’ to hide the keyboard.  The ‘Save Search’ button should be viewable once you close the keyboard.  

  7. Why are listings that I know exist not showing up?

    • Review each filter to make sure that you haven’t filtered the listings out.  Additionally, Hesta Home only will return the latest 100 listings that fit your filter criteria on the map.  If you aren’t seeing a home you expect on the map, you can always go to the list and scroll to the bottom to see the next 100 results.

  8. Can I search based on MLS number?  How about neighborhood code?

    • Absolutely, just type the MLS number or neighborhood code into the search box.  As long as it’s currently in the MLS and your filters aren’t excluding it (you might want to clear them to make sure), it will show up.

  9. Can I search for homes outside of the Chicagoland area?

    • Currently, we are only connected to MRED, so those are the only listings you’ll be able to see at this time.

Showing Calendar

  1. What if I need to cancel a showing?

    • Simply find the showing on your calendar and go to the details.  Switch your status to 'Declined'.

  2. How do I import my calendar?

    • iOS - At this point in time, you can only import an outlook calendar.  Go to your profile and then click on the gear in the upper right.  Then follow the instructions in 'Microsoft Outlook Account Settings'.

    • Web - Go 'Showings'.  At the top of the calendar, there is a button 'Import events from Outlook'.  Click this button and follow the instructions.

    • Right now, Hesta Home only reads from your calendar and will not write events to your outlook calendar.  

  3. Why can’t I see a day view?

    • Day view is available on the web tool (hestahome.com) and in future releases will be available in the mobile app.  

Other questions

  1. Can I import all of my saved searches from the MLS?

    • Hesta Home does not currently allow you to do this, but you can quickly recreate the searches using our slick interface.  

  2. When will there be an android / iPad version?

    • We’re going to get Android and iPad versions released as soon as possible...we’ll keep you posted!